FAQs

How can I contact Pam's Preps?

You can email us at contactpamspreps@gmail.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

We currently ship in the United States & Canada.  We apologize for any inconvenience this may cause.  Please be patient as we work to find cost-efficient ways for our international customers to recieve our products.

Where do you ship from?

We ship from USA.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 3 hours of ordering. All requests after this time will be denied. 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons and sale events. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped within 48 hours after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping please contact us at contactpamspreps@gmail.com

How do I return an item?

Please refer to our Refund Policy here: https://shopcookingatpamsplace.com/policies/refund-policy

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

Please refer to our Refund Policy here: https://shopcookingatpamsplace.com/policies/refund-policy